How can we help?
Browse frequently asked questions below, or search for a specific topic.
Frequently asked questions
How does loyalty work on Houny?
Houny loyalty is journey-based. Each time you visit a participating venue, a staff member scans your QR code to log your visit. Once you hit the journey milestone (e.g. 5 visits), you unlock your reward automatically — no paper stamps, no lost cards, no expiry surprises.
Is Houny free for consumers?
Completely free. You pay nothing to discover venues, track your loyalty journeys, or order in-venue through Houny. We make money by helping venues grow — not by charging guests.
How do I earn stamps?
When you are at a participating venue, open the Houny app, go to your profile, and show your personal QR code to the cashier or server. They scan it to log your visit. That is it — your journey updates instantly.
Can I use Houny without creating an account?
Yes. You can browse the map, view venue profiles, and explore menus without logging in. An account is only required when you want to track loyalty journeys, save favourites, or place an in-venue order.
How do I report a venue?
On any venue profile page, scroll to the bottom and tap "Report an issue". You can flag incorrect information, a poor experience, or a safety concern. Our team reviews every report within 48 hours.
How do I delete my account?
Go to Settings → Privacy → Delete account. All your data is permanently removed within 30 days as per our privacy policy. If you change your mind, you have a 7-day grace period to cancel the request.
Still stuck?
Our support team is here to help. We typically respond within a few hours.
Contact support →